Introduction

This is the privacy policy of Minds over Matters Ltd. In this document “we”, “our” or “us “refer to Minds over Matters.

This privacy notice explains when and why we collect personal information about who visit our website and interact with us via telephone, email and any over other forms of correspondence. It covers how we use this information, the conditions under which we may disclose it to others and how we keep it secure.

We are committed to protecting and respecting your privacy. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

Any questions regarding this notice and our privacy practices should be sent by email to info@mindsovermatters.co.uk Alternatively, you can telephone 07887 923 003.

Who we are

We are Minds over Matters, a consultancy that offers training to support mental health. Our philosophy to promoting positive mental health for all. Minds over Matters Ltd a registered company (no. 08192834). Our registered address is 240 Davidson Road, Croydon, Surrey, CR0 6Df.

How do we collect information from you?

We obtain information about you when you use our website, email, telephone or correspond with us, for example when you contact us about products and services.

What type of information is collected from you?

We may process data about your use of our website and services (“usage data”). The usage data may include: your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services.

The information you provide may be used in a number of ways, for example: to provide you with the information, products and services you ask for, and honour any contract you have with us, services we think may be of interest to you and to manage customer service queries.

When you enter into contract of services with Minds over Matters, we collect and process personal data about you when you interact with us and when you purchase services. This includes: your name, your email address, your phone number, your address, your payment details (including your billing address or bank details, as appropriate).

How is your information used?

We may use your information to:

• Process orders that you have submitted
• Carry out our obligations arising from any contracts entered into by you and us
• Seek your views or comments on the services we provide
• Notify you of changes to our services
• Internal research and development purposes
• Meeting internal audit requirements
• For marketing purposes, where you have consented to receive such information.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements

When deciding what the correct time is to keep data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means, and legal requirements. For tax purposes the law requires us to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they stop being customers.

Data security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data.

Non-sensitive details (e.g. your email address) are transmitted normally over the internet and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes on the form on which we collect your information. We will not contact you for marketing purposes by email, phone, or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us via email on info@mindsovermatters.co.uk or telephone on 07887 923 003.

Use of cookies

Like many other websites, the Minds over Matters website uses cookies. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. It is possible to switch off cookies by setting your browser preferences.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer (including those from this visit) as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your handset manual.

Google Analytics

When someone visits www.mindsovermatters.co.uk  we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Links to other websites

Our website contains links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. Similarly, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Review of this notice

We keep this notice under regular review. This notice was last updated in July 2020.